Services · Denver, CO

Salesforce consulting & implementation in Denver

I set up and fix Salesforce for support teams: Service Cloud, Email-to-Case, customer portals on Experience Cloud, permissions and automation, built in a sandbox and released to production with a tested plan. You work directly with the consultant who builds it, in English or Spanish.

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Is it for you

When you need a Salesforce consultant

Support requests get lost in a shared inbox

Emails pile up, two people answer the same one and some never get a reply. Email-to-Case turns every email into a tracked case with an owner.

Customers keep asking for status

A self-service portal lets customers open cases, add details and see progress without calling or emailing your team.

Your org got messy over time

Old rules, unused fields and permissions nobody remembers. An audit shows who can see and edit what, and what to clean up first.

Changes go live without testing

Edits made straight in production break things. Sandbox builds, versioned releases and user acceptance testing make every change predictable.

What you get

What's included in a Salesforce project

Platforms

Salesforce products I work with

I focus on the parts of Salesforce that run customer support.

Service Cloud

Cases, queues, routing, auto-responses and the agent console for your support team.

Experience Cloud

Branded customer portals with secure logins, scoped to each customer's account.

Flow

No-code automation for assignments, updates and notifications.

Salesforce CLI and Metadata API

Versioned, repeatable releases from sandbox to production instead of manual changes in production.

Process

How a Salesforce project works

  1. 1

    Free first call

    We go over your support process, your org today and what is not working.

  2. 2

    Audit and design

    A written review of the org and a design for cases, queues, portal and permissions, agreed before anything is built.

  3. 3

    Build in a sandbox

    Everything is configured in a sandbox, never directly in production.

  4. 4

    Test with your team

    Scripted user acceptance testing with your real scenarios, and fixes until your team signs off.

  5. 5

    Go-live and support

    A planned release to production, user guides and training, and support after go-live while your team settles in.

Real projects

Salesforce work

Delivered for an enterprise client, described without naming them.

Salesforce / Service Cloud2026

Salesforce Support Portal

A Salesforce Service Cloud and Experience Cloud build for an enterprise mining-technology company: support emails turn into cases automatically, customers open and track them in a self-service portal, and users, queues and permissions are managed across sandbox and production, validated with a scripted UAT before go-live.

Self-service
customer portal
Auto
case creation
UAT
client sign-off
  • Salesforce
  • Service Cloud
  • Experience Cloud
  • Email-to-Case
  • Flows
  • Sandbox + Prod
FAQ

Salesforce questions

What does a Salesforce consultant do?

Sets up and adjusts Salesforce to fit how your business works: cases and queues, automation, user access and portals, and releases the changes safely. A good consultant also tells you what not to build.

What is Email-to-Case in Salesforce?

A Service Cloud feature that turns every email sent to your support address into a case with an owner, a status and a history, so nothing gets lost and the customer can get an automatic acknowledgment.

Can you fix a Salesforce org someone else set up?

Yes. I start with an audit of the current setup, including who can see and edit what, and fix the risky parts first, like permissions that give users more access than they need.

Do you build Salesforce customer portals?

Yes, on Experience Cloud: customers log in, open and follow their cases, and only see records from their own company.

Can you work in a bilingual (English and Spanish) org?

Yes. I work in English and Spanish and can set up portals, emails and guides in both languages.

How do you avoid breaking production?

Every change is built in a sandbox, packaged as a versioned release and deployed with Salesforce CLI after your team tests it. Production is never the place to experiment.

Other services

Let's talk

Tell me about your project

Send a few details and I'll get back to you — usually within a day.

hnavasystems@gmail.comBook a call

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